Orders & Shipping
WHERE DOES MCHNSM SHIP?
We currently ship to addresses within the United States.
WHEN WILL MY ORDER ARRIVE?
All of our products are made when you order them, so they take a few extra days to process. We’ve included handy estimated delivery date info on all of our product pages.
CAN I UPDATE OR CANCEL MY ORDER?
Unfortunately, we can’t alter or cancel an order once it’s been placed. If you don’t want the items, just reach out to us when your order arrives to request a return.
HOW CAN I CHECK THE STATUS OF MY ORDER?
You can view order status if you follow the link in your order confirmation email.
CAN I TRACK MY ORDER?
Yes, you will receive a tracking link in your shipping confirmation email. If you have not received your tracking link, please contact customer support.
MY TRACKING LINK DOES NOT WORK.
It can take a day for the tracking link to be activated and updated. Contact us if your link does not work within 24 hours.
CAN I ADD ITEMS TO MY ORDER?
Unfortunately we cannot add items to an order once it’s been placed.
I DID NOT RECEIVE AN ORDER CONFIRMATION.
As soon as your order is placed, an order confirmation is sent to the email address you entered in the checkout. If it is missing, please make sure you have provided the correct email address and double check your email spam folder. If it’s still missing, there might be something wrong with the order. If so, contact us and we’ll sort it out for you.
CAN I USE MULTIPLE DISCOUNT CODES AT CHECKOUT?
Nah.
HOW CAN I FIND OUT MORE INFORMATION ABOUT A PRODUCT?
You can learn all about our products on their individual product pages. If you have any other questions or thoughts, email us!
CAN I EXCHANGE AN ITEM IF THE SIZE DOESN’T FIT?
We're unable to do exchanges. What you can do is return the item, and make a new order.
HOW DO I PLACE A RETURN?
We're sorry that what you ordered didn't work out. Please contact us at support@mchnsm.shop with your order number and the products you'd like to return and we'll help you get the process going right away.
HELP! I CAN’T FIND MY RETURN SLIP.
No worries. Just reach out to support@mchnsm.shop and we’ll help you place your return.
WHAT’S YOUR RETURN POLICY?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@mchnsm.shop.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
HOW LONG DOES IT TAKE TO PROCESS A RETURN?
Credit card refunds usually take 5-10 business days to appear on your statement.
WHAT SHOULD I DO IF I RECEIVE THE WRONG PRODUCT?
If you received a product different from the one that you ordered, sorry about that! Please contact us at support@mchnsm.shop.
WHEN WILL MY CREDIT CARD BE CHARGED?
Your credit card will be charged as soon as your order is accepted and processed.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept Paypal, Visa, Mastercard, Discover, American Express, Diners Club, Shop Pay, Apple Pay & Google Pay. Unfortunately, we cannot accept checks or money orders.
WHAT CAN I DO IF MY PAYMENT IS DECLINED?
Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system.
Is your card expired?
Your card issuer may have declined your payment. They don’t tell us the reason for this, so it’s best to check with them before trying your card again.